Financial Arrangements and Fees

We are committed to providing value for money within our comprehensive and caring service.

The fees charged are dependent on the type of care package and needs of the individual Service User.

Depending on the personal financial situation, a Service User can either pay the fees privately or receive benefits arranged by Social Services.

The current rules can be complicated and specific advice is available from the Registered Manager.

Fees are reviewed annually and increases will occur each financial year. The company’s financial year is April to March.

Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it for direct fees which apply to the following days/times.

Monday to Friday         7.00am to 10.00pm   

Saturday to Sunday    7.00am to 10.00pm    

Bank Holidays             7.00am to 10.00pm   

Minimum length of purchase 15 Minutes

Overnight –   Waking Service 10.00pm – 7.00am       

Overnight – Sleeping Service 10.00pm – 7.00am       

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Special Fees:

Please contact your local Social Care & Health Department to request fees applicable to yourself via a Social Care & Health Contract.  Fees are variable subject to circumstances.

Payment:

All Service delivery will be invoiced on a four weekly cycle and subject to payment within 14 days upon receipt of invoice.  Late payment will be subject to interest charges at 10%.

Payment can be made in several ways: - Standing Order, Direct Debit, Cheque, Debit Card or Cash.

Cancellation:

Please note once service has been commissioned with Kelly Park Caring Agency Limited to cancel a visit you must comply with the regulation on Page 24 of our referral pack (Service User Contract).  You must supply 48hrs notice to cancel a visit or 48hr non-compliance charge will be made.