On arrival at an assignment the Home Care Support Worker will introduce him or herself and should be recognisable by their identification badge and uniform.

• Your Home Care Support Worker will TOUCH IN with their mobile to the electronic tag placed in your Service User Welcome Pack. 
• The Home Care Support Worker will also TOUCH OUT using the same procedure when leaving.
• There is no cost to you the Service User. This procedure allows the company to monitor your care package electronically and to ensure that each visit is carried out in agreement with your care plan.

Once assigned their duties the Home Care Support Worker will carry out the tasks in accordance with the wishes of the Service User. Those may include the following:

Personal Hygiene

Help with dressing and undressing.
Help with shaving.
Help with mouth care.
Help with washing and bathing.

Toileting

Help to and from the toilet or commode.
Maintaining a high standard of cleanliness with equipment used.

Continence

Help with incontinence pads i.e. changing and disposing of.
Emptying and changing of catheter bags.
Assistance as required to and from toilet.

Feeding

Help with food preparation.
Feeding Service Users as necessary with meals and fluids.

Domestic

Washing and ironing.
Maintaining the Service Users own standards of cleanliness.

Report Writing

For Service Users, Home Care Support Workers will record on care plans the company provides all tasks they have carried out, and should also include relevant information relating to the day-to-day condition of the Service User. The record of care should be signed and dated on leaving.

The above is a general guide to what you should expect from your Home Care Support Worker however a flexible approach to all care tasks is encouraged.