PERSONALISATION & DIRECT PAYMENT / ISF option New Service Tel: 01207 580091

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logo-durhamcountycouncilFollowing our success and the demand for Services in Chester Le Street, Durham, Stanley, Consett, Gateshead, Newcastle & South Shields we will soon be offering enhanced Services for both Service Users and staff in these locations either on a Private Arrangement or Via a Direct Payment / Individual Service Fund (ISF) promoting personalisation giving you choice and control over your own individual budget.  This can be either managed by yourself or a service that we manage it on your behalf.  Please contact us direct on 01207 580091 for more information.

To make your applcation as easy as possible please click on the link below for information directly available from Durham County Council and switch NOW - click here for details in pdf format.


Service Users who wish to take up a Direct Payment or Individual Servicer Fund (ISF) will be offered the functionality to log into our system and access:-

  1. Budget \ Balance of Account
  2. Book \ Canel visits online.
  3. View timing of visits and the name of the Home Care Support Worker attending.

We believe this new development will allow us to work closer with staff and be part of the community. For further details please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.