Welcome to:Kelly Park Limited
Our aim is to provide a high quality service to clients of all ages in their own homes, respecting their independence, privacy and dignity to ensure they enjoy the best possible quality of life at home.
Kelly Park Limited gained accreditation with Durham County Council, Durham & Darlington NHS Primary Care Trust (CCG),Gateshead M.B.C and South Tyneside Council and have an excellent working relationship with Commissioning Staff, Care Managers, District Nurses and other Health Care Professionals.
Since 1994 our Home Care Support Workers distinctive black uniforms have become a familiar sight throughout County Durham, employing Home Care Support Workers in Chester Le Street, Durham, Stanley, Consett, Gateshead & South Tyneside. We can match their wide range of care experience to your specific needs.
Our Human Resources Department constantly monitors our Home Care Support Workers and Senior Home Care Support Workers performances to ensure they meet your requirements. All Home Care Support Workers wear identity badges for easy recognition and security.
- We were registered with the CQC (Care Quality Commision) in March 2004 and became an umbrella Body for the Criminal Records Bureau offering our services to those in need nationally.As a member of the United Kingdom Home Care Association we operate to stringent standards and receive regular updates on Home Care Issues.To find out more about our services phone our Head Office where one of our supportive personnel will be able to assist with your enquiry.
Our aim is to make sure better care is provided for everyone whether that's in hospital, in care homes, in people's homes or elsewhere. As a provider we are registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008, which means that our services are meeting the Government's standards of quality and safety (the essential standards). To more about this Click Here
It is the policy of this company is to promote the highest standards of health and safety to prevent Service Users, Employees and Visitors suffering accidents and ill health. We consider the statutory requirements of the Health and Safety at Work Act 1974 and subordinate legislation (listed below) to be the very minimum standards applied to the service we provide.
The policy describes the procedures to be taken with regard to the handling of Service Users financial matters. For obvious reasons, it would be preferable not to become involved with Service Users financial affairs; however on occasions this will be unavoidable. To safeguard both Service User and members of staff, the following procedures must be strictly followed.
Quality Assurance & Standards of Service
As a company involved with continual improvement and development, this is what you can expect from Kelly Park Limited:
- Respect your dignity and independence.
- Give you privacy.
- Offer you choice.
- Help you live as full a life as possible
- Respect your rights.
- Ensure that you are not subject to discrimination in respect to age, gender, race or sexuality.
We continually consult with our Service Users and Home Care Support Workers through informal interviews and questionnaires. Additionally our Home Care Facilitators constantly monitor Home Care Support Workers performances to ensure they meet your requirements.
The Quality Standards of Service that you can expect from this Company are:
If we are unable to provide you with your usual Home Care Support Workers, we will let you know in advance and ensure you know the name of the replacement worker.
Dignity and Respect
Home Care Support Workers employed by this Company will treat you with care, politeness and respect.
We provide your service within the days and times specified on your care plan. If for whatever reason your Home Care Support Worker is unable to arrive at the agreed time you will be notified and alternative arrangements made.
Home Care Support Workers employed by this Company will not divulge details on your personal circumstances without your agreement, unless failure to do so would put you at risk. Home Care Support Workers found to be in breach of this code might be subject to the Company Disciplinary procedure.
Information and Involvement
This Company will provide you with information about the care we are to provide and its costs. You will also be provided with information that will enable you to complain if you are not satisfied with any aspect of the care provided to you.
We are committed to provide a responsive and flexible service wherever possible to meet your assessed needs. This may include visits on weekends, public holidays, early mornings and evenings and urgent situations whenever possible. We aim to visit service users at agreed times, however due to the fact your home care worker is mobile he/she may arrive within 15 minutes either way of the specified time.
We will tell you about our charging policy. We will write in advance to you if there are any changes to your charges.